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Bluegrass Cellular Careers
Position: Customer Care Associate
Location: Bowling Green II Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green II Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Internet Helpdesk Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of an Internet Helpdesk Representative which reports to Internet Helpdesk Supervisor.
Hours: M-F (every other Saturday) 3-midnight
Duties:
- Answer incoming calls daily in a polite and professional manner.
- Enter "ALL" inquiries in to the HEAT database. (VM, Calls, E-mail)
- Provide assistance to helpdesk colleagues as needed.
- Follow-up with customers who have left messages in the Internet Helpdesk VM box.
- Provides support and troubleshooting for customers with Internet access and email problems by analyzing, diagnosing and resolving problems.
- Provide front-end support for customers via E-mail.
- Skills to include customer servicing skill sets, Internet knowledge and exceptional PC skills
- The selected individual must also be able to write in a technical format when corresponding via E-mail with customers.
Please reply here for consideration
Position: Customer Care Associate
Location: Monticello Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to the Monticello Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented individual
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Brandenburg Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Brandenburg Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented individual
- Prior track record in sales preferred
Please reply here for consideration
Position: Service Technician
Location: Bowling Green Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for the Bowling Green Customer Care Center, which reports to Senior Service Technician.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Customer Care Associate
Location: Bowling Green I Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bowling Green I Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Glasgow II Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Glasgow II Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: London Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to London Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Campbellsville Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Campbellsville Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Call Center-Customer Service Representative
Location: Elizabethtown Headquarters
Effective immediately, there is an opening for the position of Call Center-Customer Service Representative which reports to Call Center Supervisor.
Hours: Mon-Fri. 11-8pm & Saturday 9am-6pm (Sunday and One day off during the week)
Duties:
- Answer at least 65 incoming customer service calls per day in a friendly polite manner supplying caller with accurate information.
- Support the Indirect/Direct distribution arms
- Able to process existing customer account changes in a timely manner
- Capable of trouble shooting customer's technical difficulties
- Other duties as assigned by management
- Cellular background preferred
- Excellent verbal and PC skills
Please reply here for consideration
Position: Customer Care Associate
Location: Columbia Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate at our Columbia Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Bardstown Customer Care Center
Effective immediately, there is an opening for a Customer Care Associate at the Bardstown Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Glasgow I Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Associate in the Glasgow I Customer Care Center which reports to Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Telemarketing
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Customer Care Associate
Location: Corbin Customer Care Center
Effective immediately there is an opening for the Customer Care Associate which reports to Corbin Customer Care Manager.
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented professional
- Prior track record in sales preferred
Please reply here for consideration
Position: Service Technician
Location: Leitchfield Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for Leitchfield Customer Care Center which reports to Customer Care Manager.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Disconnect Clerk
Location: Elizabethtown HQ
Effective immediately there is an opening for a Disconnect Clerk which reports to Customer Applications Supervisor.
Responsibilities:
- To process requested disconnects to customers accounts in a timely manner.
- To distribute mail each day in a timely manner.
- Administrative duties as assigned.
- Serve as back-up for processing credit card payments.
- Other duties as required by management.
- High School or equivalency.
- Working knowledge of a PC
- Working knowledge of Verisign, Microsoft Excel.
Please reply here for consideration.
Position: Service Technician
Location: Campbellsville Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for Campbellsville Customer Care Center which reports to Customer Care Manager.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Customer Care Coordinator
Location: Glasgow II Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Coordinator in the Glasgow II Customer Care Center which reports to Customer Care Manager.
Retail Store Hours.
Responsibilities:
- Monthly store quota
- Day to day operational management in absence of manager
- Provide consistent quality customer service sales support and direction to Sales Associates
- Provide Store Reporting to management
- Assist management in coordinating promotional events
- Assist in continuing education/training for location's associates
- Ensure store location is well organized
- Duties as assigned by Customer Care Manager
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver's license
Please reply here for consideration
Position: Customer Care Coordinator
Location: Bardstown Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Coordinator in the Bardstown Customer Care Center which reports to the Customer Care Manager.
Retail Store Hours.
Responsibilities:
- Monthly store quota
- Day to day operational management in absence of manager
- Provide consistent quality customer service sales support and direction to Sales Associates
- Provide Store Reporting to management
- Assist management in coordinating promotional events
- Assist in continuing education/training for location's associates
- Ensure store location is well organized
- Duties as assigned by Customer Care Manager
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver's license
Please reply here for consideration
Position: Customer Care Associate
Location: Elizabethtown Customer Care Center
Effective immediately there is an opening for a Customer Care Associate which reports to Elizabethtown Customer Care Manager..
Duties:
- Provide quality customer service to all Bluegrass Cellular customers
- Trouble shooting equipment as required
- Obtain monthly quota in activations, renewals and accessories set by management to meet organizational goals
- Responsible for cash and inventory
- Strong communication skills
- Highly motivated, results-oriented individual
- Prior track record in sales preferred
Please reply here for consideration
Position: Service Technician
Location: Glasgow I Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for Glasgow I Customer Care Center which reports to Customer Care Manager.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Accounting Technician Level II
Location: Elizabethtown HQ
Effective immediately there is an opening for the position of Accounts Payable Technician Level II which reports to Accounting Manager.
Responsibilities:
- Analyze and set up fixed assets in the Great Plains database and produce accurate depreciation information monthly.
- Reconcile fixed assets monthly.
- Analyze retail sales transaction data for assigned stores ensuring all deposits are made timely and prepare the equipment revenue and cost journal entries with minimal supervision. Notifies Manager of cash shortages immediately.
- Prepare Indiana and Kentucky telecom tax and ensure payments are made timely.
- Review and reconcile purchase orders.
- Other duties as assigned by management.
- High school diploma required, some college accounting coursework preferred.
- Working knowledge of Great Plains, MS-Excel, MS Word.
Please reply here for consideration.
Position: Wireless Network Construction Supervisor
Location: Elizabethtown HQ
Effective immediately there is an opening for the position of Wireless Network Construction Supervisor which reports to Wireless Network Project Manager.
Responsibilities:
The purpose of this position is to provide clerical department and management support needed to meet company and departmental objectives through the coordination of company resources.
- Coordinate and supervise all cell site construction and when required implementation of equipment changeout activities. Prepare requests for quotations and evaluate quotations. Supervise all phases of cell site or MTSO construction and insure that Bluegrass construction standards are maintained.
- Continually re-evaluate General Contractor’s costs and recommend alternatives.
- Prepare timely status reports as required for project management scheduling, spreadsheets, etc.
- Monitors and verifies work performed versus schedule, budget and specifications.
- Insure that selected contractors/vendors have appropriate proof of insurance on file with BCI.
- Responsible for final punch list and close out documentation.
- Other duties as directed by management.
- Two-year associate’s degree in an applicable field of engineering and two years professional experience strongly preferred.
- Previous supervisory/managerial experience in the fields of radio/data/telecommunications’ systems (preferable cellular systems), with emphasis on project management and system construction desired.
- Working knowledge of RF propagation (mobile, point-to-point, and microwave), FCC and FAA rules and regulations, RF equipment and installation techniques.
- Excellent oral and written communication skills, as well as interpersonal skills.
- Excellent ability to be a strong team player and self-starter.
- Working experience with PC, spreadsheets, management software and word processing.
- Strong organizational skills and ability to manage several projects simultaneously.
- Valid driver’s license
Please reply here for consideration.
Position: Customer Care Coordinator
Location: Corbin Customer Care Center
Effective immediately, there is an opening for the position of Customer Care Coordinator in the Corbin Customer Care Center which reports to the Customer Care Manager.
Retail Store Hours.
Responsibilities:
- Monthly store quota
- Day to day operational management in absence of manager
- Provide consistent quality customer service sales support and direction to Sales Associates
- Provide Store Reporting to management
- Assist management in coordinating promotional events
- Assist in continuing education/training for location's associates
- Ensure store location is well organized
- Duties as assigned by Customer Care Manager
- PC skills-Lotus, WordPerfect, Internet e-mail, Excel, PowerPoint
- Strong written, verbal and organizational skills
- Teamwork experience
- Valid driver's license
Please reply here for consideration
Position: Service Technician
Location: Bardstown Customer Care Center
Effective immediately, there is an opening for the position of Service Technician for the Bardstown Customer Care Center, which reports to Customer Care Center.
Duties:
- Installation of cellular antennas, car kits and accessories
- Trouble shooting and repairing cellular telephones and accessories
- Scheduling of customer appointments
- Knowledge of inventory system and product lines
- Operation of mobile service and in house service
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- One year experience in automotive electronic installation
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Senior Service Representative
Location: Glasgow Customer Care Center #1
Effective immediately, there is an opening for the position of Senior Service Representative for Glasgow Customer Care Center #1 which reports to Customer Care Manager.
Duties:
- Supervise GLCCC#1 Service Center
- Supervise and develop Service Technicians
- Manage and maintain equipment and accessory inventory.
- Knowledge of inventory system and product lines
- Supervise operation of mobile service, in house service and scheduling.
- Provide quality customer service to all Bluegrass Cellular customers
- Support sales staff in all customer equipment servicing issues
- Other duties as directed by management
- Management experience
- PC literate
- Valid driver's license
- Cellular experience preferred
Please reply here for consideration.
Position: Data Networks-Administrator On-Site Support
Location: Elizabethtown Headquarters
Effective immediately there is an opening for the position of Administrator On-Site Support which reports to Manager – Data Networks.
Principal Accountabilities:
- Constant security surveillance of the HQ network to ensure that the network is not subject to security breeches from the Internet and internal communities.
- Provide support for Local Area Network focusing on Customer satisfaction and security. Efficiently interact with Bluegrass management and staff.
- Maintain and implement VoIP services for remote locations traversing internal and external networks.
- Work with network planning organizations to ensure changes to the system are implemented and affected parties are informed.
- Maintain performance data and documentation for administrative and internet networks.
- Provide on-call support after normal business hours for scheduled maintenance or service-affecting issues.
- Other duties as assigned.
- Two-year college degree (Computer Science major preferred) or equivalent work experience.
- Two years or more experience with multiple network operating systems. CCNA preferred.
- Strong router programming skills, good understanding of Internet Protocols, and ability to implement designed Ethernet switched networks. Experience in all aspects of writing, development, and effective technical documentation.
Please reply here for consideration
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