Coverage/Plans/Rates

Where is your home coverage area?

Bluegrass Cellular's extensive network is designed to blanket Central Kentucky and Southern Indiana with quality cellular coverage. With Bluegrass Cellular, you get cellular coverage in 38 home area counties within Kentucky and Southern Indian Our network extends south from Lebanon Junction, KY, along I-65 to Franklin, KY at the TN border, to the west as far as Central City, and as far to the east as London, KY, depending upon your coverage and airtime needs. Your coverage area varies according to which plan you select. Our nationwide coverage area includes all includes all 50 states! Click here to view our coverage areas.

What are your rates?

Bluegrass Cellular offers local service for as little as $20 per month for 200 minutes, and nationwide service beginning at $29.95 per month for 250 minutes. Or, if you don't want to worry about ever going over your minutes, sign up on an unlimited plan starting at just $39.95 per month.

How do I sign up for Bluegrass Cellular service?

It's So Easy. We have 20 retail locations throughout our coverage area along with over 40 authorized agents in various other parts of Central KY. Stop by, check out the variety of wireless phones available and tell the salesperson where you will be using your phone. This will help them in finding the right phone to suit your needs. You may then fill out an application, which takes only a few minutes to process and you could be on your way with your new phone in less than 1 hour.

I need help with choosing the right price plan. Where can I go?

You don't have to leave your car. If you feel you are using more airtime than you anticipated or maybe you are using less, you may call your Customer Care Rep or Bluegrass Cellular Customer Service and we will look over your airtime charges to determine if you are currently on the right price plan. After our analysis, you may choose to upgrade to a plan that has more free minutes built into it or downgrade if you are using your phone a great deal outside of our local or even regional coverage are We do not charge you for plan upgrades or downgrades. Give us a call today to find out how we can help you! Dial 1-800-928-CELL to speak with a Customer Service Rep.

Calls

Can I call anyone from my Bluegrass Cellular phone?

You may call anywhere in the US by simply entering the 11 digit phone number, just as you would from home. The only contingency is that you must be in a cellular service area to place and receive calls. As a matter of fact, all calling that is done while you are in our service area and when you are calling to an exchange that also falls within our service area, will not incur any long distance charges. So, if you live in Central City and have friends and relatives living near Harrodsburg, you will pay airtime charges only. If you are on the BlueWorks Unlimited Plus plan, you'll enjoy unlimited calls from our home area with NO long distance charges!  Our Nationwide plans let you call anywhere in the US, Alaska, and Hawaii with no roaming and no long distance! International calling and 900# calling are not available.

Call Waiting & Call Forwarding

How does call waiting work?

Call waiting is a free option from Bluegrass Cellular and works just as it does from a landline phone. You will however have minutes debited for both calls that you have in your call waiting queue.  To receive the second call when someone calls you and you are already in another call, when you hear a tone, simply press your SEND or TALK key and you will be switched over to the second call. Some phones have an on-screen menu directing you to push a certain button to do this, which will also work. The SEND/TALK key acts as a toggle key between calls.

What is call forwarding?

Call forwarding forwards yours incoming calls to a number that you choose. It forwards calls in the following situations:

• Your cell line is busy
• There is no answer from your cell line
• You can forward all incoming calls, regardless

The process of forwarding a call is free, but minutes may be debited from both accounts if one Bluegrass Cellular phone is forwarded to another. Also, long distance charges can be incurred if you forward to a long distance number. Normally, calls are forwarded to your voice mail so these options will override your voice mail option.

How can I forward my calls to another number?

The steps are listed below to help you forward your calls according to your needs. Remember that you have call waiting already enabled on your account, so you can choose to either forward ALL calls dialing your number to answer on another phone OR you can choose to forward both if it is busy (if you already have 2 callers in queue) AND if there is no answer. Call forward when busy or no answer can be processed at the same time as shown below.

Call Forward ALL Calls (every call goes to another number, no ring on your cell phone):	Deactivate:
Press *72 Enter the 7 or 10 digit phone number where you want your calls to be transferred Press SEND or TALK Wait for the tone Press END	Press *720 SEND, then END
Call Forward Busy (there are 2 callers in your queue, a third call is then forwarded):	Deactivate:
Press *90# Enter the 7 or 10 digit phone number where you want your calls to be transferred Press SEND or TALK Wait for the tone Press END or hang up	Press *900 SEND,then END
Call Forward No Answer (voice mail disabled):	Deactivate:
Press *92# Enter the 7 or 10 digit phone number where you want your calls to be transferred Press SEND or TALK Wait for the tone Press END or hang up	Press *920 SEND, then END
Call Forward Busy and No Answer:	Deactivate:
Press *90# Enter the 7 or 10 digit phone number where you want your calls to be transferred Press *92# Enter the 7 or 10 digit phone number where you want your calls to be transferred (same as above) Press SEND or TALK Wait for the tone Press END or hang up	Press *900 SEND, then END Press *920 SEND, then END

Are there any restrictions to call forwarding?

Yes. If you have an unlimited calling plan  you may only forward to voice mail.

How do I forward my calls to voice mail again?

  1. Press *72##
     2. Enter your 7 or 10 digit cellular number
     3. Press SEND or TALK
     4. Wait for the tone
     5. Press END or hang up

Night & Weekend Minutes

I have night and weekend minutes on my BlueWorks plan. What times do night and weekend minutes begin and end?

Night & weekend minutes nights are from 8 pm-5:59 am and weekends are from Friday 8 pm-Monday 5:59 am.  When you are within the Bluegrass home coverage area, all times are Eastern.

However, when you are traveling outside the Bluegrass Cellular home coverage area, the night/weekend times follow the time zone of the area from which you place the call. So for example, you would need to wait until 8pm Las Vegas time if you were in Las Vegas placing a call and trying to use night/weekend minutes instead of your regular plan minutes.

Voice Mail  - Common Questions

How do I check my voice mail?

Voice mail is usually programmed into your phone's 1-touch key (#1) on your keypad.  This allows you to check your voice mail while roaming. There are several ways to check your voice mail in addition to this basic step:

1. From your cell phone, dial # plus your 7-digit number, then enter # when your greeting comes on and enter your security code. (only works in home coverage area)
2. Turn your phone off and call the number from a landline phone
3. Dial any local voice mail exchange (see below) from a landline or cellular phone & enter your 7 digit cell phone number, #, security code
4. Dial *86 from your cellular phone, hit # during the greeting and then enter your security code (works in most markets even when roaming)

If you need to check your voice mail from a landline phone or need a number that also works while roaming, choose one of these numbers depending on your area:

Bowling Green voice mail access number (270) 746-3611
Elizabethtown voice mail access number (270) 765-3611
Glasgow voice mail access number (270) 590-6245
Jamestown/Russell Springs area voice mail access number (270) 566-3611
You will be prompted to enter your mailbox (7-digit cell number) and your security code.

Am I charged for checking voice mail?

If you check voice mail from your cellular phone, you are debited airtime for the time you spend on the call checking your messages but not for callers actually leaving a message.

What is my security code and why is it important?

Your security code is like a pin number used for an ATM card - it is very important to choose a 4 to 7 digit security code that you are able to remember, and one that is not easy for someone else to figure out.This protects you from anyone who attempts to access or hack your voice mail box. To change your security code, access your voice mail and press 8 for the personal options menu, then press 2 for security code options, and then press 3 to change your security code. Note that these changes may affect the 1-touch key in your phone, so please visit any customer care or authorized agent location to if you need to have your phone’s 1-touch key reprogrammed. Voice Mail menu options can be found in our Voice Mail Quick Reference Sheet.

My security code has changed and my 1-touch key is not working right. What should I do?

You can either reprogram your voice mail by going into your phone's menu and changing the security code programmed into it, or visit us at any of our locations and we would be happy to assist you!

I forgot my security code. What can I do to get my voice mail messages?

Simply call customer service by dialing *611 from your phone or 1-800-928-2355 from a landline phone and we can reset it for you. You will then need to change your passcode to one of your choosing by following the prompts in your voice mail menu (see Voice Mail Quick Reference Sheet for more info).

If I continue to save a message, will it be stored indefinitely?

A message can be stored for 5 days (with basic voice mail) or 7 days (with voice mail plus) and is counted from the time it was originally left. Voice mails are automatically purged or deleted after this time window. You cannot perpetually save a voicemail.

I need to make sure another Bluegrass customer hears my voicemail first because it is important. How can I do that?

After you leave a message, hit 9 to send it as urgent. It will be played before all other voice mails.

I accidentally deleted a voice mail message. Can I get it back?

Unfortunately, you cannot retrieve it unless you are still in the voice mail menu and you have not ended the call. If you hit "5" and accidentally delete something while you are in the voice mail menu, hit *4 to recover all deleted messages. You can play through your messages again to listen to the recovered message(s).

For more information on voice mail, please see the Voice Mail Quick Reference Sheet.

Roaming

What is Roaming?

Roaming is the term that is used when a customer of one cellular carrier, such as Bluegrass Cellular, leaves their home service area and goes into another cellular carrier's service are Roaming charges vary among cellular carrier's coverage areas. Bluegrass Cellular has roaming agreements with other cellular providers across the US and Canada . You can avoid roaming charges by selecting a nationwide plan.

Stolen Phones

How do I report a stolen phone?

If your phone is stolen, contact the police immediately and get a police report. Next, inform Bluegrass Cellular Customer Service (1-800-928-CELL). Our after-hours stolen phone hotline number is (270) 352-7422.

Billing

What charges appear on my bill?

Your bill will contain charges for monthly service (depending on price plan selected), airtime charges (if airtime minutes are exceeded), any applicable roaming charges, any optional feature charges (such as Voice Mail, Free Weekends, Detailed Billing, etc.), any applicable long distance charges (if calls are placed to areas outside of our home area), Universal Service Fund fees (USF), Federal, State and Local taxes. Airtime usage charges may not appear until subsequent bills due to reporting between carriers, and as a result, your bill may be slightly higher or lower than expected. The first bills will also include a one time $35 Service Activation Fee, if applicable. The first bills that customers receive also have a pro-rated charge for the first month's actual usage. Although there is no fee to upgrade or downgrade your plan, plan changes can impact your bill. If your plan is upgraded there will be a pro-rate charge, which is the difference between the former price plan and the current price plan. This could also appear as a credit if the price plan is downgraded.

You will also see any MB/KB charges for any data features you have selected or monthly charges associated with any bundled feature packages you have chosen.

Services

What other services do you offer?

We're glad you asked! Bluegrass Cellular also offers wireless aircard access, where you can purchase and aircard and data plan to access the internet from your laptop or computer on the go. In select areas across our coverage area, you can access 3G high speed data, which makes surfing faster and easier. Now we've introduced nationwide data roaming on 3G (where available) to make traveling easier.

If you're looking for a service with no contract or monthly bills, we offer Pay-As-You-Go cellular services. You can add airtime as you go or choose our local unlimited calling plan with local unlimited text messaging.

Other services we offer:

• Stand-alone voice mail (if you only need voice mail for callers to hear/leave messages)
• Voice Mail Plus (with more options like broadcast messaging lists)
• BREW™ Ringtones, Games, Business Apps and more
• Picture Messaging
• Ringback tones (what callers hear while waiting for you to answer)
• Mobile web surfing
• PDA/Smartphone email, calendar and contact solutions

Stop by our store or to find out more!

BlueWorks Features

What is BlueWorks Wireless Network?

BlueWorks Wireless Network is a totally new wireless experience from Bluegrass Cellular! The new network includes the same great voice service you'd expect from Bluegrass with more features like Push-To-Talk service, Picture Messaging, Mobile Web service, plus downloadable games, ringtones and more from BREW™!

Mobile Web

How am I billed for Mobile Web Access?

You will need to select a Mobile Web plan, that gives you access to the Mobile Web menu and BREW™ applications (if available on your phone):

We also offer bundled packages for access! Check out our rates.

What are megabytes (MB) and kilobytes (KB)?

Megabytes and kilobytes are standard units of data sent and received on the BlueWorks wireless network. Mobile Web and BREW™ are billed based on kilobyte usage.

How many kilobytes are in a megabyte?

There are 1,024 KB to 1 MB.
1MB = 1,024 KB

How many kilobytes are used for typical applications using Mobile Web or BREW™?

Here are some estimates - actual usage may vary:

Check Email	34 KB
Check Sports Scores	93 KB
Check the Weather Forecast	28 KB
Read the News Headlines	53 KB
Download a BREW™ Game	228 KB
Download a BREW™ Music Tone	610 KB

Why aren't all websites available on BlueWorks Mobile Web?

Mobile Web is based on WAP (Wireless Application Protocol) which translates content from websites that are written in WML for viewing on wireless phones. Websites for your computer are written in different languages, such as HTML, and those languages are not compatible with the Mobile Web. The menu options on BlueWorks Mobile Web are from sites that support WAP.

Why do I get various error messages when I try to visit a Mobile Web site?

First, the error message depends on the site you are viewing. Sometimes when sites are down or when content is being refreshed and updated by the provider, you will receive an error message. Simply retry or wait and log on later. Also, if you are sitting on the website for a long time, your phone may simply be timed out. In this case, exit, then go back into the Mobile Web.

Why do I keep returning to the last page I visited whenever I use Mobile Web?

Your phone will often cache, or keep in its memory, the last page you visited. On most phones, you can press and hold your SEND key (green handset key) to return to the BlueWorks Mobile Web home page or use another soft key, depending on your phone setup.

Why don't I have little icons or graphics on my screen like other phones?

Some phones have browsers that support graphics, while others do not.

Can I visit websites that I type in myself?

Yes, however they are not always compatible with your phone's browser. Some phones have web menus that allow you to enter a website address, or you can click on the Search & Find link and enter a URL.

How do I navigate around in Mobile Web?

It depends on your handset and the best resource would be your user's manual, however there should be some soft keys (such as arrow keys) that you can use to navigate.

Can I receive a call while I am surfing?

Currently, if you are receiving or sending data over the Mobile Web a caller will be transferred to your voice mail. However, if your session has timed out, you may be able to receive a call.

How fast is the Mobile Web surfing speed?

Speeds vary, but they are around the same as dial up, if not better.

How am I billed for Mobile Web surfing?

Billing for web surfing is measured in units of Megabytes (MB) and Kilobytes (KB) for data sent from and received by your phone. There are 1,024 KB to 1MB. Packages are available (shown above) for Mobile Web service. Once you begin surfing, you are using your KB, and if you exceed your MB usage, you will be charged overage in KB. With data roaming, Mobile Web use is allowed while in an area that supports data usage. If you use the Mobile Web while roaming, data charges will apply to your package

BREW™

What is BREW™?

BREW™ (Binary Runtime Environment for Wireless) is an exciting technology that makes the latest wireless applications possible - and easy to use. Whether you want to play games or conduct business, it enables your phone to do more than you ever imagined.

How does BREW™ work?

First, you'll need a BREW™ enabled handset. We have many to choose from! Once you sign up for Mobile Web/BREW™ access, you're instantly ready to download applications over the air right to your phone.

How am I billed for accessing BREW™?

You'll need to pick a BlueWorks Basic Mobile Web/BREW™ package, since you are technically using mobile web service to access the BREW™ catalog. 

BlueWorks Basic - Mobile Web/BREW™ Packages
Monthly Charges	Megabytes (MB) Included	Overage (KB)
FREE	1	$0.01
$4.99	2	$0.01
$9.99	5	$0.01
$19.99	Unlimited	n/a
Note: BlueWorks Data Services measures data used on its network in units of kilobytes and megabytes.  1 MB (megabyte) = 1024 kb (kilobytes).

We also offer bundled packages for access!  Check out our rates.

What types of pricing options are available for BREW™ applications?

There are various charges for downloading applications. Some applications may even have a free timed demo for you to use to see if you would like to purchase the application. Others may have use fees. Here is an example of a ringtone site with multiple use pricing:

• $2.29 - 1 Use
• $7.99 - 5 Uses
• $10.79 - 10 Uses

The uses are stored on your phone, so if you don't download all uses at the same time, you can log on and download remaining uses at a later time. Some applications may charge a subscription fee per month or may have a one-time unlimited use fee.

If I have a Pay-As-You-Go account, can I use BREW™ applications?

No, at this time we can only offer BREW™ to customers signing a 1 or 2 year agreement.

How am I billed for my BREW™ downloads?

Every time you download an application your phone will ask you to agree to the application's charge. This charge will appear on their next Bluegrass Cellular bill a line item, but will not specify the exact BREW™ application that you downloaded. If you need that information, please call customer service at 1-800-928-CELL or dial *611 from your phone (free call).

How do I remove an application from my phone?

From the BREW™ menu on your phone, choose "Settings" (typically an icon with a check mark on it), select "Manage Apps", choose the application to be deleted, then scroll to "Remove" or "Cancel Subscription."

What happens if a customer is using BREW™ and a voice call happens to come in?

If the subscriber is connected to BREW™, the incoming call will go to voice mail. If the subscriber is using a BREW™ application (downloaded game, etc.) they will receive the call as usual unless the application requires a connection to the BREW™ server in order to function.

Are new games or applications available?

Yes - we are constantly updating our BREW™ content! Check regularly on your phone to see what new BREW™ applications are available.

I am needing to use my phone or PDA device to access the internet and for more than casual surfing or file transfers. Do you have a package for this?

Yes- try our BlueWorks Advanced Data Service packages. They offer more flexibility as far as MB use. You can also try BlueWorks Mobile Office - which is an excellent way to keep up with your email, calendar & contacts on the go.

Push-To-Talk (PTT) Service

How does my Push-To-Talk (PTT) service work?

Push a button and your phone becomes a walkie-talkie. Call is made over the voice channel so privacy is the same as with a regular cellular call.

Where will my PTT service work?

With a PTT phone and feature you will be able to make and receive a PTT call anywhere nationwide where you receive a signal.

Who can I call using my PTT service?

The BlueWorks PTT service can be used to reach other Blueworks PTT subscribers.

How will I know what my PTT number is?

Your PTT number is the same as your 10 digit wireless number.

How Do I Add A Contact to My Phone?*

1. Create a contact on your phone by pressing Menu, Push-To-Talk, then choose Add New Contacts and enter the 10 digit phone number of the BlueWorks Push-To-Talk subscriber you wish to add. Choose next and enter the name or the subscriber, then choose Save, then Yes.
2. Your contact is sent a message requesting their permission to be added to your list. When they accept, they will appear in your contact list, and you can connect to them at the touch of a button. Three different icons in your contact list reflect the availability of each contact:
3. Regular face - available and ready for PTT calls
4. Faded Face - not logged in, phone turned off, or out of area
5. Face with red "x" on mouth - do not disturb

To change your availability to do not disturb, go to Menu, Push-To-Talk, scroll down to My Availability and choose Do Not Disturb.

How Do I Place A PTT Call?

1. Select Menu, Push-To-Talk, then PTT Contacts and choose the available contact you would like to speak to on your list.
2. Press and hold the button on the side or middle of your phone until you hear two fast beeps. After you hear the beeps, begin speaking. Do not release the button until you have finished speaking. If you place a call and there is no answer from the party you have called, the conversation will automatically time out, and the call will be ended.
3. Only one person at a time can speak on a PTT call, so if you are pressing your button and holding while the other party is speaking, you will not be able to hear them.
4. To end the call, simply scroll on your menu using your soft arrow keys to "end call" and select it once it is highlighted.

How Do I Set Up a Group Call?*

1. You must add a person individually first to your phone as a contact (see above). Once they are added to your contact list, choose Menu, then Push-To-Talk, Manage Groups, Create Group. Type a name in for your group and select the contacts you want in your group.
2. Your group members will need to accept your invitation and will then be added into your group. The Manage Groups menu allows you to also delete group members, edit group names and more.
3. To make a group call once your group is created, choose Menu, Push-To-Talk, then PTT Groups. Select the group you would like to Push-To-Talk and hold the PTT button down to call as you would a regular contact.

*To use our FREE online tool for contact and group management on your phone, click here.

In a PTT group, how many individuals can be included?

A maximum of 10 participants per group (you and nine additional individuals).

How many contacts may I establish?

200 different contacts, which include a combination of wireless and PTT contacts.

If I receive a wireless call while on a PTT call, or vice-versa, what happens?

You will receive a "Call Waiting" alert for either an incoming wireless or PTT call. You may ignore the incoming call or you have the option to put the current call on hold and answer the incoming call.

Can I call someone who is not on my PTT contact list?

You may make a PTT call to someone by manually dialing his or her 10-digit wireless number, then push and hold the PTT button.

What rate plans is the BlueWorks Push-to-Talk service available on?

The PTT service can be added to all rate plans except our Pay-As-You-Go calling plans.

How will I be billed?

You will be billed $9.95 per line for unlimited usage of your PTT service. PTT minute usage does NOT deduct from your cellular package minutes. Early termination of PTT will result in a termination fee of $15 multiplied by the number of months remaining on the service agreement.

Do I have to turn my phone off if I am in a place where I'd rather not receive PTT calls?

You have the option of setting your PTT status to "Do Not Disturb". While in this mode, you will be unable to receive any PTT calls. Your wireless voice calls will not be affected. Your phone will ring unless set to silent mode.

Can I have a private call using my PTT service?

If the handset has speaker phone functionality, you can press the speaker button and your PTT will become private.

Pictures from your phone

How do I take a picture from my phone?

It varies by manufacturer, but your camera-enabled phone should have a camera menu option or soft key on your handset. When you select the option to take a picture, you simply position the object into your camera's window and click to capture the image.

What other things can I do with my pictures from my phone?

You can add text and sound (depending on your phone's functionality) and you can send them to family and friends.

Who can I share my pictures with?

You can send to another Bluegrass Cellular BlueWorks subscriber by sending to their 10-digit phone number, or you can send to any email address. Bluegrass Cellular subscribers that do not have MMS capable phones (Multimedia Messaging Service) will NOT be able to receive picture messages sent to them.*

How am I billed for picture messaging?

Picture Messaging goes hand-in-hand with Mobile Web due to the way your pictures are sent, so you must subscribe to one of the following packages, which will appear on your bill each month.

BlueWorks Bundled Packages
Monthly Access	Picture Messages* (pay per use)	Per Add'l Pic Msg (billed as MB/kb)	Mobile Web/ BREW™ MB	Mobile Web/ BREW™ ( Overage (kb)	Text Messages Included (pay per use)	Per Add'l Text Message
$0.00	0	$0	1	$0.01	0	$.20
$2.99	20	$.20	2	$0.01	200	$.10
$4.99	40	$.15	4	$0.01	400	$.05
$19.99	1000	$.05	Unlimited	n/a	Unlimited	n/a
Kilobyte charges will apply for all data transmissions (web surfing, BREW access, or sending/receiving pictures). Currently BlueWorks MMS and Mobile Web/BREW can be used nationwide in the 50 United States, however actual coverage may vary. *Received pictures (incoming picture messages) are free of charge as long as kilobytes/megabytes included in package are not exceeded.   **Text message charges apply to messages sent or received.   Taxes are additional and are not included in these amounts.

How many pictures can be sent with 1MB of data?

Typical picture messages use about 103KB of data, which translates to about 10 standard pictures per 1MB of data 1MB = around 10 pictures. Remember that the resolution of the camera in your phone can affect file size, as well as any audio, text or graphics added to the picture.

How many pictures will my phone hold?

This varies by model and has to do with the size of the images on your phone. Please consult your phone's user manual. If you run out of storage space, delete or erase the unwanted pictures from your phone.

When can I use BlueWorks Picture Messaging?

You can take a picture whenever you wish and store it on your phone, however, you must be in an area with a digital signal to send pictures.

How long does it take to send pictures?

It depends on the size of the picture, but usually no more than a few minutes. Pictures with a greater resolution and added effects take longer to send.

I am having trouble viewing my videos and pictures on my computer. What program will open them?

There are a variety of software options for viewing video clips and pictures, most of which you may have access to on your computer. If all else fails, you can download a free version of this software that will help when viewing your videos and pictures (for Windows): http://www.apple.com/quicktime/download/win.html

Sending Pictures to the BlueWorks Picture Messaging Scrapbook

What is the BlueWorks Picture Messaging Scrapbook?

The Picture Messaging Scrapbook is an online Multimedia Messaging Service (MMS) application that allows you to:

• Create your own picture messages online using your own pictures and special effects.
• Choose images and sound files from the site gallery to use as messages
• Create and name your online photo albums
• Upload and send pictures from files on your pc
• Send your pictures to family and friends

How do I send my pictures to my Picture Messaging Scrapbook?

To use the Picture Messaging Scrapbook, you must first register your account on the BlueWorks Picture Messaging website at www.bluegrasscellular.com by clicking Tools/ Picture Scrapbook Tool. 

• Open Scrapbook. First, click on REGISTER at the lower left hand side of the screen. You will enter your name, 10 digit phone number and email address. A text message will be sent to your phone with your password. You will have the opportunity to change the password after you first log in, and if you ever forget it, another text message will be sent with your new password.
• Send the Picture to 7427 (PICS). Refer to your phone's manual for detailed instructions on sending pictures if needed.
• Once you log in to your scrapbook, your inbox will show the picture you have sent. You can then make changes using the tools in the scrapbook, or create an album to store the picture.

Who can I send pictures to?

You can send pictures to a Bluegrass Cellular subscriber's phone or to any email address. You can set up any contact you would like to send photos to in your address book, or add a contact on the fly. Use 10 digit phone numbers to send to wireless phones.

What am I able to send from the Picture Messaging Scrapbook?

Send photos you've sent from your phone, or uploaded images from your pc. You can also choose from the images in the Picture Messaging Scrapbook Gallery. Picture file formats accepted by your scrapbook for sending are: .JPG, .BMP, .GIF, .BIT, .PNG and .TIF. For sound, currently only .MIDI files will be loaded in Scrapbook's gallery because these are the only files universally accepted on your handset.

How many photos can I send?

The number of photos you can send depends on their total size, including any sound or other special effects added. Multimedia Messages are currently limited to 200KB. The indicator on the left hand side of the compose message window indicates what percentage of memory you are using to send the message.

How many photos can my Picture Messaging Scrapbook hold?

You may store up to 5MB of photos in your online Picture Messaging Scrapbook.

Does a person I email or send a picture message to have access to my scrapbook?

No. They will be directed to a web page to view your photos and print or save them if they so choose. No one has access to your scrapbook except you.

What does a person I send a picture message to need to have on their phone to receive pictures?

The receiver needs to either have MMS (picture or multimedia messaging) on their phone or text messaging. If they have text messaging capabilities on their phone only, they will receive a text message directing them to a website to view the pictures and they will be charged for that text message (or debited messages from their text plan).

I sent a picture to someone from my Picture Messaging Scrapbook, but they never received it. Why?

The person may not have a capable handset, the image may have been too large, or the person may not have been in a digital coverage area.

What happens to my scrapbook if I discontinue the Picture Message feature, disconnect my service or change phone numbers?

You will need to save your pictures to your PC prior to disconnecting or changing phone numbers. Once your service has been disconnected or your number has been changed, your scrapbook account is deleted.

Miscellaneous

I have heard that cell phones are harmful to your health. Is that true?

The cellular industry and other interested parties are spending millions of dollars in research regarding the health effects of cellular telephones. According to the CTIA (Cellular Telephone Industry Association) recent scientific evidence indicates that there is no link between wireless phones and adverse health effects. The US government imposes strict safety guidelines on wireless phones in order to take precautionary measures against potentially negative health effects. According to the CTIA, both the US and Canadian governmental regulatory bodies and the International Commission on Non-Ionizing Radiation Protection has recently stated that their guidelines continue to protect the public from harm. You should still be advised however to practice cellular telephone safety when driving a car, and please turn off your phone whenever you are entering hospitals or where there are signs posted asking you to do so. For more info regarding cellular safety, please visit CTIA's website at www.wow-com.com .

Miscellaneous

I am concerned that my cell phone number will be published in a nationwide cell phone directory. Does Bluegrass Cellular intend to publish my number?

No. Bluegrass Cellular does not give out or publish cellular telephone numbers for directory listings or otherwise. While some of the larger cellular carriers have expressed an interest in publishing their numbers in a nationwide directory, Bluegrass Cellular has declined to publish any cellular number in our system in any directory.

Is it true that telemarketers can call my cell phone number and use my minutes?

It is possible for a telemarketer to use an auto-dialer, which is a machine that quickly dials blocks of numbers within a given range (example, all of the 270-202-xxxx numbers), however there are laws that govern telemarketing companies to help prevent this activity.  The best way to avoid telemarketing calls to your cellular number is to register the number online with the National Do Not Call Registry.  To visit the Federal Communications Commission website and learn more about the registry and what calls can be prevented, click on this link: www.fcc.gov/cgb/donotcall/ or go directly to the National Do Not Call Registry site: www.donotcall.gov.

For more information on telemarketing laws in Kentucky and information on filing a complaint, click here to download the Kentucky’s “No Call” List brochure.

ICE Program

I have heard of a program called ICE. What is it?

ICE is an acronym for "In Case of Emergency". The ICE Campaign began overseas as a means of allowing emergency response personnel to contact designated responsible parties in situations where a person was injured or incapacitated and a cellular phone was found with the victim. By having an ICE contact number (or multiple ICE contact numbers) programmed into a cellular phone, vital information can be retrieved quickly at the touch of a button and others can be notified of the emergency.

Who uses ICE?

So far, several cities and counties within Kentucky and across the nation have adopted the ICE program as a means of assisting EMTs and other emergency personnel. It is just another tool to aid in the response taken when treating the victim of an emergency, particularly if no identification is found on the person or if serious allergies or other medical information is critical to their treatment.

What do I need to do to my phone to use ICE?

You or any of our customer care associates will need to program emergency numbers into your phone's contact list or phonebook with the ICE heading:

1. Go to your “contacts” list or your “phonebook” on your phone
2. Add a new contact entry with the name ICE – you can add multiple entries, for example ICE I, ICE 2 or ICE Doc (for listing your Doctor).
3. Place any number or numbers within this new contact entry that you would like emergency personnel to access in case you are involved in an accident or other serious emergency situation.
4. Be sure that any number that you place in the ICE entry is a reliable source to assist in making decisions if you are incapacitated. For example, a home or office number for an ICE contact may not assist you if your contact is not available at either of these locations when you need them.
5. For each ICE contact, you may want to ensure that your contact has a list of people to contact on your behalf - including your employer.
6. Your ICE contact(s) should know about any medical conditions, allergies or current medication you are taking that could affect your emergency treatment.
7. If you are under 18, your ICE contact should be a responsible parent or guardian.

Important Note: On some older model phones, your contact can only be stored once in the phone. This means that an existing contact may need to be replaced with "ICE."  On many newer phones, you will be reminded that you have a duplicate entry if a number in your phonebook is stored twice, but both numbers under 2 different contact names can appear in the phone's contact list.

AMBER Alerts

What is an “AMBER Alert?”

An AMBER ( America 's Missing: Broadcast Emergency Response) Alert is a notification tool used by law enforcement to quickly respond to the abduction of a minor child taken under serious, life-threatening circumstances. Statistics show that the first 3 hours after a child's abduction are the most critical in recovering the child alive. By combining the efforts of the wireless industry with the National Center for Missing and Exploited Children (NCMEC) and law enforcement agencies, the Wireless AMBER Alerts initiative will allow for millions of wireless subscribers to assist in the return of an abducted child.

What is the Wireless AMBER Alert™ Program?

The Wireless AMBER Alert Program is a voluntary partnership between the wireless industry, law-enforcement agencies, and the National Center for Missing and Exploited Children (NCMEC), to distribute an urgent bulletin in the most serious child-abduction cases to consumers who opt in to receive the messages, free of charge, on their wireless devices. Consumers must have a text messaging capable device in order to receive messages.

What is the history behind AMBER Alerts?

AMBER stands for “America's Missing: Broadcast Emergency Response” and was created in 1997 when Dallas-Fort Worth broadcasters teamed with local police to develop an early warning system to find abducted children. The AMBER Alert Program was soon adopted across the nation and is a legacy to Amber Hagerman, a 9 year old girl kidnapped while riding her bicycle in Arlington, Texas, and then murdered.

President Bush authorized the national AMBER Alert program as part of the PROTECT Act signed in 2003. The law formally established the federal government's role in the AMBER Alert program, appointing the Department of Justice (DOJ) as the agency responsible fro coordinating AMBER Alerts on the national level. DOJ has officially partnered with NCMEC, authorizing them as the agent that coordinates and disseminates AMBER Alerts to secondary distributors.

According to NCMEC, more than 200 children have been recovered since the AMBER Alert program began in 1996. More than 80 percent of the total numbers of successful recoveries to date have occurred since October 2002, when the AMBER Alert program became a coordinated, national effort. For more information, visit the NCMEC website www.missingkids.com.

What is the Wireless AMBER Alerts™ Initiative?

The Wireless AMBER Alerts Initiative is a voluntary partnership between the wireless industry, law-enforcement agencies, and the National Center for Missing & Exploited Children (NCMEC), to distribute AMBER Alerts to wireless subscribers who opt in to receive the messages and are able to receive text messages on their wireless devices.

When will Wireless AMBER Alerts™ be distributed to subscribers?

NCMEC will initiate the transmission of AMBER Alerts to wireless carriers after law enforcement has issued the alert and the following criteria, recommended by the U.S. Department of Justice, has been met:

•  There is reasonable belief by law enforcement that abduction has occurred.
•  The abduction is of a child age 17 years or younger.
•  The law-enforcement agency believes that the child is in imminent danger of serious bodily injury or death.
•  There is enough descriptive information about the victim and the abduction for law enforcement to issue an AMBER Alert to assist in the recovery of the child.
•  The child's name and other critical data elements, including the Child Abduction flag, have been entered into the National Crime Information Center (NCIC).

How does the Wireless AMBER Alerts Initiative work?

1. An abducted child, age 17 years or younger, is reported to a local law enforcement agency.
2. If the abducted child case meets the recommended criteria, set forth by the U.S. Department of Justice, law enforcement issues an AMBER alert and NCMEC is notified and provided with the information to include in the alert.
3. NCMEC formats the AMBER Alert message and sends it electronically to Syniverse Technologies, the nationwide clearinghouse for wireless AMBER Alerts and the vendor which Bluegrass Cellular uses to distribute AMBER Alerts.
4. Syniverse sends the AMBER Alert message to Bluegrass and to other wireless carriers participating in the Wireless Amber Alerts initiative.
5. Bluegrass Cellular and other participating carriers send the AMBER Alert message, in text message format, to customers who have opted to receive notifications pertaining to specific geographic areas.

How can I receive AMBER Alerts?

If you have a text messaging capable device and text plan on your account, you may opt in by clicking here or by visiting www.wirelessamberalerts.org. Any information you provide will be used solely for the purpose of the Wireless AMBER alerts initiative and will not be shared with additional parties. Please note: You will not be notified via email of any AMBER alert, even if you provide your email address in the online signup section. This is for notification of changes in your subscription only.

You can subscribe online here.

Subscribing by Wireless Phone using Text Messaging feature

1. Send to the short code 26237 (AMBER), and then enter any of these keywords followed by a space:

AMBER or amber
SUBSCRIBE or subscribe

2. Enter up to five ZIP Codes (separated by commas or one or more spaces) for which you would like to receive a Wireless AMBER Alert. Enter at least one. If you enter more than five, only the first five will be accepted. NOTE: The state of Kentucky issues statewide AMBER Alerts, so entering just one Kentucky ZIP code will allow you to receive entire statewide alerts.

Example: SUBSCRIBE 42701 33594 33606 33511 33597

3. Upon completion, you will receive a short confirmation message that includes a random password assigned to you. Use this password the first time you log on to www.wirelessamberalerts.org .

Example: "AMBER: Enrolled for AMBER Alerts. Password: 1234. ZIP Codes: 42701, 33594, 33606, 33511, 33597. To Stop: Send to 26237 keyword STOP. More info: keyword HELP"

To Request Help by Wireless Phone using Text Messaging feature

1. Send to the short code 26237 (AMBER), and then enter the keyword HELP or help.

2. A set of instructions will appear on your handset.

Example: "Send to 26237. To enroll/modify: keyword AMBER + up to 5 zip codes (e.g., AMBER 12345). To Cancel: keyword STOP. More info: www.wirelessamberalerts.org "

Is the Wireless AMBER Alerts™ Initiative available in all 50 states?

Yes, Wireless AMBER Alerts will be available, through participating carriers, to wireless subscribers in all 50 states.

How will opting in to receive Wireless AMBER Alerts™ affect my wireless phone?

Wireless AMBER Alerts will be a text message and will appear on your wireless phone in the same manner as any other text message.

How often will I receive Wireless AMBER Alerts™?

We hope the need never arises for you to receive a Wireless AMBER Alert. Approximately 200-250 AMBER Alerts are activated across the nation each year. You will only receive an AMBER Alert if a notice is sent pertaining to the five ZIP codes you designated when you opted in to the program.

Will I receive Wireless AMBER Alerts™ from all over the country?

No.  Subscribers that opt in to receive Wireless AMBER Alerts will only receive AMBER Alert messages on their wireless devices if the alerts pertain to the ZIP codes the subscriber selected when he/she opted in to receive the alerts.

Will I only receive Wireless AMBER Alerts™ that affect the specific ZIP Codes I select?

Sometimes an AMBER Alert will be issued statewide or for an entire metropolitan area, which includes one of the five ZIP Codes you have chosen. This means that you may receive an alert for an area that is larger than what might be covered by your particular ZIP Code selection. PLEASE NOTE that for Kentucky , each AMBER Alert issued covers the entire state, so there is no need to enter multiple zip codes.

How will I get the Wireless AMBER Alerts™ from my area?

When you register, you may designate five ZIP codes from which you will receive Wireless AMBER Alerts. We recommend that you at least register the ZIP Codes where you live and work.

Will I receive Wireless AMBER Alerts™ when I'm traveling?

Typically, you will receive Wireless AMBER Alerts when you are out of your home coverage area, just as you receive text messages of any kind when you are traveling. In some instances however your text messages cannot be forwarded to your phone. Regardless of where you are, you will only receive Wireless AMBER Alert notices that pertain to the ZIP Codes you selected when you opted in.

I received an AMBER Alert and believe I have information that could be helpful – who do I contact?

You should only call the number that appears in the text of the AMBER Alert notice you receive to report helpful information. Please do not call your wireless carrier or respond back to the AMBER Alert message by using your keypad.

How come I did not receive an AMBER Alert on my cell phone when an alert was distributed in my area?

A vast majority of Wireless AMBER Alerts will be delivered in an expedient fashion. In some cases, factors outside of our control, such as local terrain, weather or interference could delay or prevent the delivery of AMBER Alert notices.

Can you issue an AMBER Alert for my child?

To report a missing, abducted or lost child, please call your local law enforcement agency or NCMEC at 1-800-THE-LOST.

I need to report a missing child. What should I do?

To report a missing, abducted or lost child, please call your local law enforcement agency or NCMEC at 1-800-THE-LOST.

If I change my mind, how can I unsubscribe to Wireless AMBER Alerts™?

You can unsubscribe to Wireless AMBER Alerts at any time by visiting www.wirelessamberalerts.org. Enter your wireless number and follow the directions to be removed from the wireless AMBER Alert distribution program.

To Unsubscribe by Wireless Phone using Text Messaging feature

1. Send to the short code 26237 (AMBER), and then enter one of these keywords:

CANCEL END QUIT STOP UNSUBSCRIBE

2. You will receive a short message confirming your cancellation.

Example: "AMBER: Your subscription to receive AMBER alerts is now cancelled. To re-enroll, Send to 26237 keyword AMBER + up to 5 zip codes. More info: keyword HELP "

If I leave my current cell phone provider and go to another company, will I still receive Wireless AMBER Alerts™ through my new carrier?

No, you must re-subscribe with your new carrier.

If I leave a carrier, where I was registered to receive Wireless AMBER Alerts™, and then return to it again, will I automatically receive the alerts?

No, you must re-subscribe each time you change from one carrier to another.

What is the difference between Wireless AMBER Alerts™ and other organizations sending alerts?

Wireless AMBER Alerts™ is the only wireless industry initiative that is in partnership with NCMEC, the organization authorized by the U.S. Department of Justice to distribute AMBER Alerts after they have been issued by law enforcement. Wireless AMBER Alerts™ is the work of leading wireless industry experts, using state-of-the-art wireless technology.

Lifeline Program FAQ

What is the Lifeline Program?

The Lifeline/Link-Up program offers discounted cellular service to eligible low-income consumers who qualify. Click here for information on who qualifies and how to apply.

Text Messaging FAQ's & Resources

Q. What is text messaging?
A. With text messaging, you can send or receive numeric or text messages of up to 160 characters through the web, email, or your cellular phone.

Q. How do I send and receive messages via email?
A. Once you sign up for text messaging, Bluegrass Cellular will provide you with an email address to which people can send you messages from any email software package. Your text messaging email address will be comprised of your Bluegrass Cellular phone number (with area code, no spaces or dashes) plus the extension @sms.bluecell.com For example: 2705551212@sms.bluecell.com

Q. How do I receive a message via another text messaging capable phone?
A. Bluegrass Cellular customers who have signed up for texting can send to either an email address or to another text messaging customer. Ask your friends if they have text messaging and start sending messages today!

Q. Will I receive my messages while roaming outside the Bluegrass Cellular area?
A. Unfortunately our text message service does not work in all areas. Like many digital features, text messaging will work in some areas and not in others. Our current experience is that you will likely receive a message in most roaming markets, but will not be able to send. We do not guarantee the ability to send or receive messages in any market.

Q. Is it possible to send messages from my phone?
A. Yes, however you must have a 2-way capable phone and you must have text messaging enabled on your account. Please visit your nearest Bluegrass Cellular location for details, or call 1-800-928-CELL.

Q. What happens to my messages when I am out of the area or my phone is turned off?
A. Messages are stored for 7 days and will automatically be sent once your phone is on in our home area.

Q. Can someone send me a message if they don't have email?
A. Yes, if they can go to our send text message page, they can send a message.

Q. What happens if the message is too long?
A. A message that is longer than 160 characters will be divided into two messages.

Q. How long does it take for a message to reach my phone?
A. This is dependent upon many factors, but in an ideal case the message is received almost immediately after being sent.

Q. Is there someone that I can call to send a message?
A. We do not currently offer operator assisted messaging.

Q. How will people know how to send me messages on my cellular phone?
A. The most efficient method is by telling them! Many people choose to print their new text message address on their business cards, list them in company directories, or other lists. Some software has the ability to automatically forward messages to another address, such as your Bluegrass Cellular text message address.

Mobile Office Solutions

General Questions

Q: What are BlueWorks Mobile Office Solutions?
A: BlueWorks Mobile Office Solutions is comprised of two available services, IntelliSync Corporation and BlackBerry® services, which synchronize wirelessly your email, calendar, contacts, and tasks between a desktop PC or Mac and a wireless mobile device /BlackBerry® Smartphone.

Q: How can I receive and send email from my home or work email provider?
A: BlueWorks Mobile Office allows you to wirelessly send and receive your work and personal email on your mobile PDA or Smartphone. Please note that some free email accounts are not supported by the IntelliSync solution, such as the free options of Yahoo! and Hotmail accounts.

Q: What is "push" email?
A: Push email means that new emails, as well as calendar, contact, and task updates, are sent to your PDA or Smartphone automatically, without you having to manually synchronize your device.

Q: What is the charge to use BlueWorks Mobile Office?
A: BlueWorks Mobile Office data plans are available as a calling plan for data access only or they can be added as a feature to a qualifying BlueWorks Complete plan for both voice and data usage. Mobile Office uses text messaging for setup; therefore a text messaging package must also be selected. If no text package is selected, outbound text messages will be billed at $.20 per message. Inbound text messages are free of charge.

Monthly Charges	Megabytes	Overage (kb)
$29.95	2	$0.005
$39.95	Unlimited	n/a

Service Pricing

BlackBerry® service (for individuals and businesses)	Monthly Rate
Unlimited Email and Internet Service	$39.95

Note:  You may also purchase a data only plan from BlueWorks Data Services.  Data only plans allow voice calling at at rate of $0.65 per minute.

Click here for BlueWorks Complete calling plan options

Text Messaging plans:

Monthly Access	Text Messages*	Per Add'l Text Message
$3.00	400	$0.05
$6.00	UNL	N/A
*includes messages sent OR received

For help with BlackBerry devices and support options, please visit blackberry.com

Q: What are the steps for setting up BlueWorks Mobile Office with IntelliSync?
To set up IntelliSync, follow these steps:
•  Acquire a PDA or Smartphone device from Bluegrass Cellular
•  Sign up for a Mobile Office data plan or feature
•  Visit THIS WEBSITE to create an account
•  Select a configuration option (Desktop PC Monitor, Workgroup PC Monitor, or No PC Monitor)
•  Download and install the PC Monitor software on your desktop PC if necessary
•  Download and install the IntelliSync software on your PDA/Smartphone
•  Synchronize your PDA or Smartphone with IntelliSync on your device.

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Software and support

Q: What is the PC Monitor software and what does it do?
A: The PC Monitor runs on your desktop PC and monitors your corporate email account, such as Microsoft Exchange or Lotus Notes. The PC Monitor software keeps your PDA or Smartphone and your corporate email account synchronized.

Q: What operating systems does the IntelliSync PC Monitor software support?
A: The IntelliSync PC Monitor software can be loaded on computers with Microsoft Windows 2000, Microsoft Windows 2000 Professional, Microsoft Windows XP Professional, or Microsoft Server 2003 operating systems.

Q: What versions of Microsoft Exchange does IntelliSync support?
A: IntelliSync supports Microsoft Exchange 5.5, 2000, and 2003.

Q: What versions of Microsoft Outlook does IntelliSync support?
A: IntelliSync supports Microsoft Outlook 2000, Outlook XP (SP2 or newer), and Outlook 2003.

Q: What versions of Lotus Notes / Domino does IntelliSync support?
A: IntelliSync supports Lotus Notes 5.0.6 or newer (except 5.0.11), Notes 6.0.2 or newer, and Notes 6.5 or newer.

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Wireless email & sync

Q: Should I disconnect the wireless session when I don't wish my device to actively check for email?
A: Yes, due to the always on (dormant mode) of many PDAs/Smartphones that enables the device to actively check for email, users should be advised that they should disconnect the wireless session when it is not desired for email functionality. Users who are not on unlimited price plans may want to more actively manage their connections to help avoid additional charges due to dormant, yet active and billable data sessions.

Q: Can I use another email client for my Smartphone/PDA device to send and receive email?
A: Yes, there are other options available to users of devices using Windows Media or Palm based operating systems. Please be aware that Bluegrass Cellular is not able to provide support to any device not sold by Bluegrass Cellular or one of its authorized agents.

Q: Can I get my POP3 or IMAP email on my PDA or Smartphone with Mobile Office?
A: Yes, with IntelliSync, you can have your POP3 or IMAP email pushed to your mobile device. The IntelliSync server can monitor up to three POP3 or IMAP email accounts. You can even get your POP3 or IMAP email without setting up a PC monitor. The IntelliSync server will check your POP3 or IMAP email account every 15 minutes, and push any new emails out to your PDA or Smartphone. You can setup your POP3 or IMAP email accounts from the Setup Account page on the Mobile Office website. Note: You will need to install the IntelliSync client on your mobile device to use the web-based POP3 or IMAP email option.

Q: Can the IntelliSync PC Monitor software be used to monitor POP3 email accounts?
A: No, the IntelliSync PC Monitor software does not support POP3 email accounts at this time.

Q: Will IntelliSync work with POP3 email accounts that require SSL Authentication?
A: Not at this time. This functionality may be available in a future release of the product.

Q: Does IntelliSync support Internet mail services like AOL, Yahoo and Hotmail?
A: No, IntelliSync does not support Internet (or HTML) email services like AOL, Yahoo and Hotmail. It does support POP3 and IMAP based email services such as the Yahoo Premium email service.

Q: How often does IntelliSync check my POP3 email account for new messages?
A: IntelliSync checks POP3 email accounts every 15 minutes for new messages. If there are new messages available, IntelliSync will push them to your mobile device.

Q: Can IntelliSync synchronize with Outlook PST files?
A: No, IntelliSync does not support synchronization of Outlook PST files, including personal files that are saved outside of the email Inbox.

Q: Can I prevent IntelliSync from synchronizing particular folders like Calendar or Contacts?
A: Yes, you can "turn-off" synchronization of particular folders such as Calendar, Contacts, Tasks, and Notes. On your mobile device, select Settings then Sync Settings to select which folders to synchronize. Note that IntelliSync will still synchronize this information to the website, but the information will not be sent to your mobile device.

Q: Is there a way to limit the type of email messages that are synchronized to my mobile device?
A: Yes, from the Intellisync website you can modify your Push Settings to only push email messages that meet certain criteria such as - being from a particular sender, about a particular subject, or several other criteria options.

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Q:   Is there a way to configure IntelliSync to synchronize 24 hours per day?
A: Yes, the default synchronization window is 6:00am to 10:00pm local time. You can change that window on the device to any time window you prefer. For synchronization 24 hours per day, change the synchronization window to 12:00am to 12:00am. These settings are available on your mobile device IntelliSync client under Setup > Push/ReadySync. On the Treo device, choose IntelliSync off the main menu then click on IntelliSync Mobile Suite Tab > Setup > Push/ReadySync.

Q: Can IntelliSync be configured to synchronize on a set schedule like every hour?
A:  Yes, set ReadySync to sync every hour if desired (see above question for ReadySync menu instructions).

Q: Is there a way to turn off the "push" email functionality so that I can manually synchronize when I want?
A: Yes, an easy way to do this is to change the synchronization window to a very short time, such as 6:00am to 6:30am. On your mobile device IntelliSync client, select Setup, then Push/ReadySync.

Q: Can I receive email attachments on my mobile device?
A: Yes. When an email message arrives with an attachment, you can select the attachment and mark it for download. Once marked for download, the attachment will be delivered to your mobile device during the next synchronization. In order to open, read or edit some attachments, you may need to purchase and install additional software for your device. With Palm devices, additional software is not widely available at this time.

Q: What is the maximum size of an attachment that can be received with IntelliSync?
A: You can send or receive emails with attachments of up to 10 MB in size, but it also depends on your email provider.

Q: When I delete an email from my PDA device, does it delete it permanently from whatever account I am synching with?
A:  The email will appear in the deleted box on your device but will not be deleted from your inbox in your regular email box until you delete it from there.  However, please note that if you delete email from your regular email box, the email will be deleted from your PDA inbox and will not show up in your deleted items at all.

Q: Can IntelliSync be configured to override changes made on either the mobile device or the PC?
A: No, IntelliSync keeps the PC and the mobile device in sync. If you delete an email on your mobile device, it will be deleted on your PC and vice versa.

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Device Questions

Q: On Treo devices, why doesn't IntelliSync always start synchronizing when the cellular phone portion is turned on?
A: IntelliSync has logic to limit the amount of attempts to connect to network when the cellular telephone portion is off. Depending upon when in the cycle the cellular telephone is turned on, it could take up to an hour for the first synchronization to begin. As an alternative, the customer can always initiate a manual synchronization by pressing the Sync button on the IntelliSync client on the mobile device.

Q: Can I use another email client to send and receive email on my PDA or Smartphone?
A: Yes, there are other email applications available for Microsoft Windows Mobile or Palm based PDAs. The functionality of these applications will not be identical to IntelliSync.

Q:  My device is not synching properly and I am not receiving any new emails or appointments.  What do I need to do?
A:  First, go to the phone menu and make sure that your phone is turned on, to where you can make calls, and that it is not in flight mode or turned off.  Once your phone is turned on, you should resume normal synching.  If not, you will need to manually sync your phone by going into the IntelliSync menu and choosing "Sync" from your menu.  Make sure that you have ReadySync Enabled and Push Enabled checked. 

Q: What do I need to do when my phone seems to be locked up and I am unable to make calls or sync?
A:  You can either reset the phone by taking your stylus pen and pressing the "reset" option on the side of your unit, or you can remove the battery, replace it & turn the phone back on.

Q:How do I turn up the speaker phone on the Audiovox 6600?
A:  Press and hold down the left green phone key, as you would when making a call.  You will see the speaker icon appear.  Note that if your Bluetooth headset is enabled, you must turn off the headset by using your PDA menu option in order to use the speaker function.

For additional support, feel free to contact us or call us at 1-800-928-CELL today.

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